Nominations closed on Friday 25, August – thanks to everyone who nominated!
The recognition awards highlight individuals across different sectors in insurance who have gone above and beyond to display exemplary professionalism in their workplace, and with their customers.
Throughout 2023, each award will recognise one individual across the broking, claims, general insurance, life insurance, reinsurance and underwriting sectors.
These awards recognise an individual who has demonstrated outstanding professionalism, commitment, achievement and passion in the insurance industry between 2022 and the closing date of the submission.
By celebrating the things we do well, we can continue to raise the profile of insurance in the community. We encourage insurance professionals to enter by either self-nominating or nominating a colleague or peer who has demonstrated outstanding professionalism, commitment, achievement and passion in the insurance industry.
2023 Award categories
You may nominate a colleague/peer or self-nominate.
Your challenge will be to record a short, compelling video entry based on evidence that convinces the judging panel that you or the nominated individual made a lasting difference second to none. Entries are open to all regions.
All winners will receive a prize valued at $500 AUD, a profile on the ANZIIF Professional Development section of ANZIIF website, a digital badge verifiying the award, as well as recognition and exposure within the industry.
If you have any questions please don't hesitate to reach out to Melanie Hansen, Event Manager.
Read articles and watch videos
- New Zealand winners endorse Making a Difference Awards
- Claims shines a light as 2022 Making a Difference Awards open
- Flood recovery was collaborative says CHU Head of Claims
- Honan's Poppy Foxton acknowledges 'tough' claims staff
- Insurers take action in the aftermath of floods
Collaboration and Sponsorship
Help us celebrate the success of insurance professionals and promote professionalism. Contributing by sponsoring a Make a Difference Award through providing a prize, offering an apprenticeship - you can tailor your support. For more information on how your organisation can benefit as a sponsor of this award contact Sara Cheong, Sponsorship Executive by phone on +61 3 9613 7282 or by email at [email protected]
Here are the 2022 and 2023 winners
Claims 2023
Congratulations to the winners in the claims sector
Ben Marsh - Sedgwick
Making a Difference in Claims is proudly supported by
Life 2023
Congratulations to the winners in the life sector
Lucy Hartley, Claims Service Manager at Swiss Re- Read the profile
Underwriting 2023
Congratulations to the winners in the underwriting sector
Claire Burke, Manager - National Specialty Risk Team CHU Underwriting Agencies Pty LtdMaking a Difference in General Insurance is proudly supported by
Broking 2022
Congratulations to the winners in the broking sector
Rebecca Gilbert - Divisional Insurance Manager, North Queensland at Nutrien Ag Solutions AustraliaMaking a Difference in Broking is proudly supported by
Claims 2022
Congratulations to the winners in the claims sector
Ali Wilkinson - Head of Pacific Operations, Tower Insurance
Making a Difference in Claims is proudly supported by
Life 2022
Congratulations to the winners in the life sector
Karen Robertson - Rehabilitation and Wellbeing Manager, AIA - Read the profileMaking a Difference in Life is proudly supported by

Underwriting 2022
Congratulations to the winners in the underwriting sector
Sara Rusdiah - Team Leader, FlexInsurance - Read the profile
Making a Difference in General Insurance is proudly supported by
New Zealand 2022
Congratulations to the winners in New Zealand
Anna Parker - Frank Risk ManagementMaking a Difference in New Zealand is proudly supported by