With the flexibility to study where and when best suits, units are delivered online in five weeks (comprising four weeks of learning and one week of assessment per unit) or seven weeks (comprising six weeks of learning and one week of assessments).
ANZIIF Skills Units can be taken as standalone short courses or, combined to attain a formal qualification, such as the Diploma of Insurance Broking. For more information about studying with us, see our FAQs.
Assessment
Units are built around case-based interactive simulations that are directly applicable to the workplace. At the conclusion of each unit, learning is assessed through an exam and the application of knowledge to real-world simulations that reflect situations commonly experienced by insurance professionals.
ANZIIF’s requirement as a Registered Training Organisation (RTO) is to assess students against the criteria developed under the Australian Qualifications Framework (AQF), the national framework of qualifications. These criteria are laid out in the units of competency that underpin the AQF and that ensure consistency of education and assessment across Australia.
The AQF is a competency-based system, which is different from the systems used in schools and universities. In a competency-based system, skills and knowledge are assessed against specific criteria, and RTOs are required to collect evidence that demonstrates a student is competent in those criteria. Students are either graded as ‘competent’ or ‘not yet competent’.
ANZIIF collects evidence through its assessment, which comprises a three-part exam and one Observation Checklist The assessment for Skill Units is specifically designed to cover all the elements and performance criteria defined in a unit of competency.
For a student to be marked competent, they must demonstrate that they have obtained the skills and knowledge required by unit of competency across all elements of the assessment. They must do so by answering all Part A, Part B and Part C questions correctly, completing a Workbook and submitting a completed Observation Checklist.
In Part B, each question must be answered correctly and at least three tries are provided to enable this. Part B requires application of the knowledge, and therefore assesses the performative elements of the unit of competency. A student must be able to perform the skills required by the unit of competency to be assessed as ‘competent’. If a student cannot fully perform the skills, they cannot be assessed as competent in that skill.
Exam Part C contains short form questions, or short answer questions. You may notice similar scenario’s from Part B, but we will be asking you different questions which test your critical thinking. The assessor is not looking for perfect grammar or spelling. You should focus on providing a well-written answer that addresses what the question is asking. It is recommended that your answer is between 100 – 150 words for each question.
Assessment Format
Each unit will typically comprise of an:
- Exam (Part A, Part B and Part C) and
- Workbook
- Observation Checklist
When you select your study period, there will be a set Exam date and Observation Checklist due date for that study period. Refer to our Academic Calendar webpage for these key dates.
Exam
- Part A: Multiple choice questions:
- All questions must be correctly answered in the two tries per question
- Part B: Application questions (complex multiple choice):
- All questions must be correctly answered in the three tries provided per question.
- Part C: Application questions (short answer):
- All questions must be assessed as competent on the first try.
All exams are ‘open resource’ so students are able to refer to the online unit, any hard copy notes and search the internet.
View the video tutorial for Exam Part A, Exam Part B and Exam Part C.
Completing an Exam at a Workplace
All exams are to be taken at the student’s place of work with an exam supervisor. A suitable supervisor is an independent and trusted person such as:
- human resources, training, or learning and development managers
- current qualified ANZIIF members
- a teacher, librarian or person working in the education field
- workplace managers to whom you do not directly report
Exam supervisors must be pre-approved by ANZIIF, and cannot be a current student, direct manager, direct colleague, or a friend or family member. Find out more information on the roles and responsibilities of being an exam supervisor.
N.B: Students and their nominated exam supervisors will receive confirmation of the exam arrangement prior to the exam date. It is therefore important to ensure all contact details are correct and up to date.
It is strongly recommended that the exam be completed within our business hours so that we are able to assist should any issues arise. ANZIIF Customer Service is open Monday to Friday between 8:30am - 5pm AEST (or AEDT between October to April).
Students in China, Myanmar, Papua New Guinea and Vietnam should contact Customer Service so that we can assist with your specific exam arrangement.
Exam Preparation
Weekly knowledge check questions are available to assist students in preparing for their exam. An online discussion forum is also available so students can ask study-related questions.
Materials allowed in the Exam
Students can access all online material in the applicable Skills Unit, and their own notes during the exam.
Observation Checklist
It allows students to demonstrate that they have acquired the required knowledge and can apply the relevant skills in a workplace situation.
The checklist will contain a list of tasks which an observer must observe you carrying in the workplace. Students must submit the completed Observation in ANZIIF Learning.
Alternative Assessment – Interactive Simulations
The Interactive Simulation(s) is to be completed if the Observation checklist is not suitable. For example, you may not perform the listed tasks in your role, you or your observer have limited availability to conduct the observations or if you are not currently working in the industry.
Case-based interactive simulations challenge students to apply the knowledge they have gained during the four-week course to real-world simulations that reflect situations that are commonly experienced by insurance professionals.
Students will come across various situations that require a decision to be made to continue through the simulation. Students are given a number of different options to choose from and, depending on their choices, will complete the simulation with either a positive or negative result. The aim is for students to navigate the simulation until they achieve the best overall outcome.
The assessment strategy centres around decision-making, because being able to make good decisions demonstrates that students have gained the knowledge, skills and behaviours that they require to be successful in their positions, organisations and careers. Students will also encounter the consequences of their less-than-ideal decisions, which is particularly important in areas where there is more than one correct answer.
The Simulation assessment is optional and can be accessed from your study period commencement date.
Assessment Results
Assessment results will be available on the advertised result release date of the applicable study period.
Successful students will be posted an official Statement of Attainment two weeks after the study period ends. This statement will include:
- a list of the national competencies covered in the module, to assist students with credit into and recognition for further study
- each assessment component and the Satisfactory or Unsatisfactory grade
Grade Results Table
Grade for each assessment component (i.e. Exam, Assignment or Simulation)
| Result | Description |
| S | Satisfactory |
| U | Unsatisfactory |
| Z | Absent (Unsuccessful) |
Overall Grade
| Result | Description |
| J | Competency Achieved (Pass) |
| N | Competency Not Yet Achieved (Unsuccessful) |
Assessment Re-Enrolment
If you are unsuccessful in any component of your assessment, you have unlimited opportunities to re-enrol at a discounted fee to complete the Unit again. This discounted fee is available provided you re-enrol in a study period that commences within 6 months from your initial study period’s result release date.
If you are eligible to re-enrol, complete and return the Skills Unit Re Enrolment Form to the Customer Service Team.
Student Policies relating to Assessments
The following policies relate to additional support in your assessments and how to prevent being in breach of our exam terms.
For key assessment dates, visit the Academic Calendars page.
Special Consideration
If you are facing or have faced circumstances that have prevented you from completing an assessment, you are able to apply for special consideration. ANZIIF recognises that part-time distance education can sometimes be difficult and is supportive of students in difficult circumstances.
Find more information and learn how to apply for at Student Policies.
Reasonable Adjustment
This process is for students who wish to seek reasonable adjustments due to a disability or health condition which may impact their ability to complete an assessment. This policy does not cover adjustments to exam results.
Students are not required or obliged to disclose a disability or health condition; however, ANZIIF cannot make individual adjustments for students who do not disclose their disability or health condition.
Any disability or health condition disclosure will be treated confidentially in accordance with ANZIIF’s Privacy policy.
Find out more information and learn how to apply at Student Policies.
Academic Misconduct and Plagiarism
Academic misconduct is cheating, plagiarism (presenting someone’s words or ideas as if they are your own), using Artificial Intelligence (AI tools) in your assessments or breaking other ANZIIF academic rules. ANZIIF takes academic misconduct very seriously and may penalise a student found guilty of academic misconduct or plagiarism.
ANZIIF’s Academic Misconduct Policy provides more information on types of offence, the determination process and appropriate penalties.