• Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Videos Activities Whitepapers Ask an Expert
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Member Tools
Go back
Member Tools
Login Become a member Renew or Reinstate your membership
Members Centre - Professional Development
About membership
Go back
About membership
Your Membership Guide Member Levels Benefits Certified Insurance Professionals Digital Badge Member Directory Pro Rata 2025
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Articles
Article
Premium
0.25CIP Points

CASE STUDY: How mediation resolved a $20 million lawsuit amicably

LF Ong LLB (Hons), CLP, ACII, AMII, MCI Arb, MMI Arb — Chartered Insurance Practitioner, Arbitrator & Mediator
26 Feb 2025 - Reading time 15 minutes
General Insurance Claims
The intention of this case study is to share that in a dispute, effective mediation is a creature of balance and compromise to reach a win-win result for all parties.
Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Premium

    Article
    0.25 CIP Points

    CASE STUDY — How the negligent reading of an exception led to wrongful advice

    In this real-life case study, a well-qualified and experienced loss adjuster failed to correctly int
    14 Jan 2025
    12 min read
  • Skills Unit
    10 CIP Points

    Manage non-routine and complex liability claims

    General Insurance, Claims

    Manage non-routine and complex liability claims

    General Insurance, Claims
    AUD $460
  • Article
    0.25 CIP Points

    The value of mediation in liability claims

    Dispute resolution is a common challenge for insurers, but according to New Zealand barrister and co
    9 Jul 2021
    4 min read
  • Article
    0.25 CIP Points

    Angel in the details — effective strategies for construction loss adjusting

    Loss adjusting in the construction industry involves navigating complex challenges, as demonstrated
    22 Jan 2025
    4 min read
  • Article
    0.25 CIP Points

    Construction liability — proceed with caution

    There’s no doubt construction liability insurance can be tough to navigate with many insurers drawin
    6 Oct 2021
    4 min read
  • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596