Webinar: The New Digital Battleground - How AI Is Transforming Insurance Payments and Customer Experience

Insurers are under pressure to modernise but few realise that the biggest wins often come from the least glamorous places: payments and policyholder service. In this session, Shaun Quincey unpacks how artificial intelligence is quietly revolutionising the way insurers collect premiums, reduce service costs, and improve customer experience all without replacing core systems.

You’ll learn where AI is driving real results today, what “modular transformation” looks like in practice, and how mid-sized insurers can lead with agility.
 
Whether you're a digital leader, CX strategist, or operations head, you’ll leave with a clear, practical roadmap to get started and stay ahead.

Key Takeaways: 

• Learn how AI is already improving customer experience and payment performance especially in policyholder servicing, billing workflows, and digital self-service.
• Hear about how you don’t need to replace your core systems to benefit modular, AI-powered tools can wrap around your existing stack and deliver results fast.
• Payments are the most overlooked digital battleground the right strategy can boost retention, reduce costs, and unlock real transformation

Speaker

Shaun Quincey, Co-Founder, Simfuni

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